Rider

Information on cancelling tickets

Some tickets are non-refundable but may be changed. Most tickets are refundable up to the point of travel. Below is a guide to cancelling a ticket and what to expect.

How to request a refund

  1. Open the app and go to My Tickets.
  2. Navigate to the ticket you want to cancel.
  3. Tap Cancel booking and follow the prompts.

Eligibility

  • Most tickets are Flexible tickets: usually refundable up to a the point of travel.
  • Non-refundable tickets: may only be eligible for changes; review the ticket terms before attempting a refund.
  • Some merchants/operators set their own rules — always check the dropdown on the ticket if unsure.

What we refund (and what we don't)

  • We refund the ticket price when eligible.
  • Booking fees are not refunded.

Timeline

  • It can take a few business days for refunds to be processed and appear in your payment account.
  • This typically takes 3–5 business days. You will receive an automated email when your refund has been initiated. This may come from Paystack (our payment processor) or Swift.

After you request a refund

  • Once requested, your ticket status will change to 'Refunded' and your QR code will no longer be available so that the ticket cannot be used.
  • If you change your mind after requesting a refund, you will need to purchase a new ticket.

If something goes wrong

  • If you believe an error occurred during booking or refunding, email us at [email protected] and include the ticket ID in your subject.