1. Rider Terms

These terms and using your Swift account

These legal terms are between you and Move with Swift Limited (Swift/us/we) and you agree to them by using the Swift website and apps.

How to contact us 💬

You can contact us through the Swift app.
Email us at [email protected].

How we'll contact you and send documents

Using the Swift app, email, or phone, we'll:
contact you in English 🇬🇧
send you any agreements, statements and other notices.
We also send you instant notifications when you spend money or receive rewards. If any of your contact details change, including moving abroad, you must let us know as soon as possible.

Our services

Use of our services

Through our website www.swifttransport.app (we will call this, our “website”) and iOS and Android mobile applications (we will call these, our “apps”), you can check timetables and ticket prices for a bus journey, and book tickets directly (we will call this, our “booking service”). You must download the apps from the Apple App Store or Google Play Store.

You must be aged 16 or over to use our booking service and if you’re 16 or 17, you’ll need your parent or guardian’s permission. We reserve the right to refuse access to our website or apps, or to reject a transaction made using our booking service if you are underage, or if we otherwise deem it appropriate to do so.

You’ll have to pay for any costs involved with accessing our booking service (for example, internet access fees and mobile data costs). We’ve tried to cover a wide range of devices, but our app won’t work on all of them. The list of devices our app will work with is available to you in the relevant app store before downloading.

We’re an official agent on behalf of coach and bus merchants (the merchants), but we don’t run these services ourselves. We’re only responsible for our booking service, to the extent laid out in these Terms and Conditions. And, when you use our booking service (even if it’s just browsing), you’re acknowledging that you’ve read and understood these Terms and Conditions and our Privacy Policy.

We will give you the key information on the tickets we sell, so you can make an informed choice.

Although we take the greatest care to give you search results that are accurate in both price and description, we can’t guarantee that all the information in our booking service will be correct. This is because some of it such as timetables, live journey information, platform data, transport network conditions and fares comes from the merchants.

All merchants have different pricing systems, which means that prices may change between the time we show them to you as a search result and your final page before payment. But, we’ll let you know before you pay if the price has changed.

We may apply saved promotion codes automatically on your behalf via our booking service.

Creating an account

You must create an account to book tickets with us. We can refuse the creation of your account, or access to our booking service, for any legitimate reason.

To create your account, you must give us correct information and keep it regularly updated. Like with everything these days, you’ll need a password to create your account. We know you must have a few but it’s important you keep it safe and confidential, as you’re responsible for anything that happens in your account using this password. Let us know as soon as possible if your password’s lost or stolen. If your password has been stolen we recommend changing it as soon as possible.

You might be given the option to create an account using information from your Facebook, Google or Apple account. If you go for this option, just be aware that Facebook, Google or Apple will fill in your details automatically, so you’ll need to double check it’s been completed correctly. Please note that signing in via these platforms automatically triggers the creation of a Swift Transport account and to access this account you can just use your Facebook, Google, or Apple account username password.

While using the website or apps, you accept that you’ll only use our booking service for personal use and you’ll only book tickets on behalf of yourself or someone who has given you their permission. You’re also agreeing that the card you pay with is yours (i.e. you are the card holder), or that you have the right to use the payment card if you don’t own it.

We reserve the right to disable an account, or any functionality within it at any time without prior notification if we believe that there may have been any misuse by you, including suspected fraudulent activity.

Tickets

General information

When you book a ticket with us, the merchant's terms and conditions of merchant will also apply to you (in addition to these Terms and Conditions). If the merchant does not have their own terms and conditions clearly linked, our generic merchant terms will apply.

Getting your ticket

Once you’ve booked, we’ll get your tickets to you as soon as possible, and always before your coach or bus departs. If you don’t show a valid ticket when asked, you’ll be responsible for paying your full fare again as well as a penalty fare.

Tickets are non-transferable, unless we or the merchants’ terms and conditions state clearly that they are. That means you mustn’t let anyone else use your ticket.

etickets

All our tickets are 'etickets'. We generate a unique QR code for each ticket which is available on the app. We will also email you as a PDF attachement.

An eticket can only be used by one customer for one valid journey. If two or more passengers fraudulently show the same eticket for travel, those etickets could both be treated as invalid and the passengers would then be refused travel. You’re responsible for any fraudulent use of your eticket.

Payments

Payment methods

We currently only accept payments in any of the following ways:

Ghanaian Cedis

Mobile Money wallets from MTN and Airtel Card payments (Visa, Mastercard)

Fees

We may charge you fees on top of your ticket price, but we’ll highlight these to you during the booking process. Some of the fees come straight from the merchants, so we have to charge them to you, as you’re booking your tickets for their service with us.

Changes, refunds and cancellations

General information

Depending on your merchant and ticket type, you may be able to either cancel and get a refund for your ticket or change your ticket. We’ll tell you the key conditions before you select the tickets, but it’s important you also check the merchant’s terms and conditions directly.

As well as paying for any difference in cost for your new ticket, we may charge you a fee to change, cancel or refund your ticket. These fees are sometimes determined by the merchants and will be detailed in our booking service as well as their terms and conditions.

Refunds exclude booking fees. This means if you paid a booking fee when you booked your ticket, if you request a refund of your ticket, you will not also receive a refund of the booking fee.

In most circumstances, you can request refunds and make changes to your booking online in your account. However some merchants request that you manage your booking directly with them. Some merchants may also have different processes for delays, cancellations and partial refunds. Naturally, we won’t change, cancel, replace or refund if there is or if we reasonably suspect that there may have been fraudulent activity involved.

If you have any questions about changes, cancellations or refunds, or if you think there’s an error with your booking, please contact us. If we agree that the error in your booking was made by us, we’ll give you a replacement ticket, or sort things out as appropriate.

Additional Swift services

Referral scheme

When you refer an eligible friend to book a trip (at a cost threshold set by us) on Swift's app for the first time, both you and your friend will get an eligible voucher depending on the country where you are based. Note that this minimum spend amount may be varied from time to time.

In order to qualify for the scheme, each friend you refer (as a Referrer) must be a new Swift customer, be over the age of 16 and live in Ghana.

Please see any additional terms and conditions for the Referral scheme. Swift reserves the right to refuse the issue of any reward to any Referred Friend or Referrer at any time and to vary any and all elements of this scheme at any time without notice.

Promo codes

From time to time, Swift may offer you a discount code (we’ll call each of these a “Promo Code”). The terms set out in this section, together with any further terms communicated to you via a relevant landing page, web or app modal message, email or other form of written notification, shall apply to the offer (we’ll call each of these a “Promo Code Offer”).

A Swift Promo Code is a unique discount of a specified amount, which you can redeem provided that certain conditions are met. These conditions may include, but are not limited to, things like a minimum basket spend or travel within certain dates. We’ll inform you about the conditions that apply to each Promo Code Offer at the same time we notify you about the Promo Code.

If you make an eligible purchase on our service using a Promo Code and subsequently obtain a refund: you will lose your Promo Code, and you will only be refunded the amount paid for the purchase (the Promo Code value will not be refunded).

We reserve the right to refuse the issue of any Promo Code or Promo Code Offer at any time and to vary any and all elements of each offer at any time without notice.

Liability & Disclaimer

Swift is a booking platform only. We do not own, operate, or manage any transport services listed on our platform — these are provided by independent merchants.

By using Swift, you acknowledge and agree that:

Merchants are solely responsible for their transport services, including legal compliance, safety, punctuality, and service delivery. Our responsibility to our Riders and Merchants is to enforce these Terms only as they apply to the use of our platform and booking service.

Any issues with a journey (such as delays, cancellations, or incidents) must be raised directly with the merchant. While we may help facilitate communication, we are not responsible for resolving such disputes.

Our liability is limited to the booking service we provide—not to the actual transport or the actions of merchants.

You are financially responsible for all bookings made through your account, including those resulting from misuse or breaches of our Terms.

We are not liable for any loss or damage that is unforeseeable or unrelated to our booking service.

Beta features (version < 1.0.0) are in development and may not work as expected. They’re provided “as is,” with no guarantees, and limited liability as permitted by law.

2. Merchant Terms

Selling on Swift

Selling As a Merchant, Swift offers you the right to use the Swift Platform in

accordance with these Terms to share your Transport Service with our vibrant community of Riders - and earn money doing it. It’s easy to create Routes and you are in control of how you sell - set your price, availability, and rules for each Listing.

Independence of Merchants

Your relationship with Swift is that of an independent individual or entity and not an employee, agent, joint venturer or partner of Swift, except that Swift Payments acts as a payment collection agent as described in the Payments Terms. Swift does not direct or control your Transport Service and you understand that you have complete discretion whether and when to provide Merchant Services and at what price and on what terms to offer them.

Your Listing

Your Listing must include complete and accurate information about your Transport Service, your price (inclusive of any other charges like cleaning fees) and any rules or requirements that apply to your Riders or Routes. You are responsible for your acts and omissions as well as for keeping your Route and Timetable information and content (like stops and photos) up-to-date and accurate at all times. You are responsible for obtaining appropriate insurance for your Services and we suggest you carefully review policy terms and conditions like coverage details and exclusions.

Cancellations, Booking Issues, and Booking Modifications

In general, if a Rider cancels a trip, the amount paid to you is determined by the cancellation policy that applies to that Reservation. In most cases (when the booking is cancelled hours before the trip) the general policy of the rider getting back the full amount paid (minus the booking fee) will apply. If you wish for a specific refund policy to apply, you must let us know so that we can apply this manually, as this feature is not yet available automatically.

As a merchant, we advise that you do not cancel on a Rider without a valid reason. If you cancel on a Rider without a valid reason, we may impose a cancellation fee and other consequences.

If: (i) a Rider experiences a Booking Issue or (ii) an Extenuating Circumstance arises, the amount you are paid will be reduced by the amount we refund or otherwise provide to the Rider, and by any other reasonable costs we incur as a result of the cancellation.

If a Rider receives a refund after you have already been paid, or the amount of the refund and other costs incurred by Swift exceeds your payout, Swift may recover that amount from you, including by deducting the refund against your future payouts. You agree that Swift's Rider Refund Policy, Extenuating Circumstances Policy, and these Terms preempt the cancellation policy you set in situations where they allow for the cancellation of a Booking and/or the issuance of refunds to Riders.

If we reasonably expect to provide a refund to a Rider under one of these policies, we may delay release of any payout for that Booking until a refund decision is made.

You may appeal a decision by Swift by contacting us directly at [email protected]

Taxes

You are responsible for determining and fulfilling your obligations under applicable laws to report, collect, remit or include in your price any applicable VAT or other indirect taxes, occupancy taxes, tourist, income or other taxes. Swift does not offer a tax reporting or collection service.

Fees

Swift may charge fees (and applicable Taxes) to Riders and Merchants for the right to use the Swift Platform. Any applicable fees are disclosed to Merchants and to Riders. Except as otherwise provided on the Swift Platform, service / booking fees are non-refundable.